Do you have an urgent or emergency repair required at your property outside normal business hours? Here is everything you need to know.

What qualifies as an Urgent Repair?

Urgent repairs means any work necessary to repair or remedy (Per the Consumer Affairs website). If anything urgent does occur, please ensure you also follow up with an email to us at with a description of the issue and photos. This will create a communication record for future reference. Please also ensure you are only directly contacting trades for urgent repairs after hours. During normal business hours any maintenance (either urgent or otherwise) should be directed to your property manager. Finally, if you (the tenant or resident) caused the damage, the landlord can ask you to arrange or pay for repairs (or both). Our panel of approved Trade Suppliers will be able to attend if truly urgent, or are able to talk you through fixes on any issue you might have to get you through until morning.
  • Burst water service
  • Blocked or broken toilet system
  • Serious roof leak
    gas leak
  • Dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm or fire damage
  • An essential service or appliance for hot water, water, cooking, heating, or laundering is not working
  • The gas, electricity or water supply is not working
  • A cooling appliance or service provided by the rental provider is not working
  • The property does not meet minimum standards
    a safety-related device, such as a smoke alarm or pool fence, is not working
  • An appliance, fitting or fixture that is not working and causes a lot of water to be wasted
  • Any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building structure
  • A serious problem with a lift or staircase.

Melbourne After Hours Trade Suppliers

If urgent repairs are required after hours, on the weekend or public holidays and they match the list as set out in the Residential Tenancies Act 1997 (see list above),please contact the following trades contacts.

Call 131 444 for non-emergencies, or 000 immediately if an emergency.

Property Troubleshooting Guide

Having an issue with something at your property? Some common solutions to household problems are below. Check them out before contacting Real Estate of Melbourne to request property maintenance, to avoid call out fees being payable by the renter.

Don't take our word for it

Join Our Monthly Newsletter

Stay up to date with the latest Melbourne property and investment insights
This field is for validation purposes and should be left unchanged.